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By Diane Kane – 11 August 2021 Managing the employee experience on the way out For most employees, there comes a point where the employee life cycle comes to an end, whether voluntary or involuntary.  Your separation process must be just as strategic as your onboarding process and all forms part of an overall employee […]

By Diane Kane – 9 July 2021 Maintaining connection Human connection has received lots of airtime since 2020, with the pandemic significantly reducing physical interactions. Because connection with people is an inherent aspect of human society, we’ve all had to be creative in maintaining our social connections and finding ways to ensure that physical distancing […]

Lately, I’ve reflected on the many people I’ve coached throughout my career as an HR consultant, Career Coach and Outplacement specialist. More often than not, they reached out after experiencing a redundancy event and consequential outplacement program. Soul Searching Unexpected career transition of this nature often lead to a period of soul searching with unemployment […]

Defining organisational culture shouldn’t be challenging, but there is much confusion among non-HR professionals about approaching this subject. We suggest the confusion originates from overly complex definitions and blurry guidelines around culture and engagement and how the two work together. These definitions are not well understood and may limit discussion around work-related issues. Start the […]

COVID-19 created unique challenges for the Aged Care sector. The practices and processes that Aged Care operators implemented to protect their residents put further pressure on already constrained workforces, and the requirement for staff to only work at one home reduced the available workforce dramatically, creating a risk of staff shortages. Most concerning was the […]

The implications of a bad hire can be costly to a business, not just financially but also culturally. In most cases it can take up to 12 months to gain a rate of return on your investment in a new employee. So the importance of making a correct hiring decision is critical. Equally as important […]

At last the moment has come. You have just received a written offer for your dream job. A job that is a step up with a real career path, greater remuneration and new challenges. It may be with some trepidation you meet with your manager to break the news – you are resigning. The response […]

In 1989, I started my banking career in the training department and launched the computer-based training (eLearning) function. The business problem the bank was solving was to find more efficient and effective ways to train the approximately 800 school leavers to become tellers and bank clerks. We effectively created a range of short learning programs, […]

Is the once coveted Cover Letter heading out to pasture? Many people would argue that in today’s technology rich environment cover letters have become redundant. With all the personal information available on LinkedIn and other social media platforms, and in a time where recruiters and managers are becoming more time poor and are using technology […]

Earlier this year, a colleague of mine introduced me to her partner, who is responsible for automation in a highly competitive product and service based business. My mind automatically went to “how do robots work in a product & service business?”. My mental model was manufacturing, where robots perform repetitive tasks predictably or to a […]