Aberdeen Group have just released their latest report that looks at the link between employee engagement and customer satisfaction. According to the authors there are 5 reasons why organisations need a well-defined employee engagement program and why this is vital to maximising customer satisfaction. The report highlights the following results for organisations with a formal […]

It has been said that organisational culture is implicit in the personalities and values of the first employees and founders. When headcount is in single digits, the business founders, partners and the first employees have the opportunity to sit and talk through decisions together. Communication and prioritisation is generally clear. However as businesses grow, it […]

Aberdeen Group has just released their latest study titled ‘Building the Case for Social in HR’. This is a particularly interesting, timely and relevant study that examines the potential impacts and benefits that social technologies may have on employee engagement, organisational learning, collaboration, productivity and the bottom line. The results make compelling reading. Please click […]

Organisational culture is driven by many combining elements not the least of all leadership, the politic and self-interest. Moreover, history from the beginning of time supports backing self interest to win over others in many contests. However, for the purposes of this blog, let’s just focus on the role that leadership plays in shaping organisational […]

With leadership and communication often identified by Employee Opinion surveys as two of the weakest links in many of our organisations, it can seem like we, as HR practitioners, really have our work cut out for us. As an HR consultancy we are privileged to talk with HR people all day every day. We discuss […]

We often hear the “Can we have it all?” debates particularly when it comes to discussions about women’s careers. This is perfectly reasonable given the pace of social change, especially when you consider the rapid increase in the workforce participation rate for 15 to 64 year old females from 46% in 1975 to 66% today […]

March heralds our 5 year old birthday! deliberatepractice was launched in March 2010. Planning had begun in the winter of 2009 with the world still reeling from the GFC. The founders believed this was the ideal time to start a business; although many of our friends held a counter view!  We didn’t know precisely what […]

Life is full of frequent changes – changes that we welcome, and changes that are inconvenient or even catastrophic.  However, there is a difference between changes and transitions.  S. Quick, R.J. Fetsch and M. Rupured of Colarado State University describe it like this:  “Change is situational; transition is psychological. It’s not the events outside us […]

Aberdeen Group mount an interesting and compelling argument supported with relevant data, to advocate the merits of comprehensive workforce planning in their report titled, “Bottom Line Reasons For A Total Workforce Management Strategy” published in December 2014. Overall, Aberdeen Group’s report highlights: ‘44% of all the organisations studied cited a need for better control of […]

2014 is drawing to a close and it is a time when some may be asking how satisfied they are with their careers? While the GFC may be long behind us chronologically, the labour market is yet to fully recover. This may explain why so many are currently feeling uncertain and/or dissatisfied with their careers. […]