Earlier this year, a colleague of mine introduced me to her partner, who is responsible for automation in a highly competitive product and service based business. My mind automatically went to “how do robots work in a product & service business?”. My mental model was manufacturing, where robots perform repetitive tasks predictably or to a […]
The Workplace as an Experience, digital HR, AI and machine learning are gaining momentum in businesses looking for improved efficiencies and performance. They are not a panacea and require strong foundations including systems, processes and business partnerships to fully realise their potential. But will these emerging practices reshape and reposition HR and create new pathways […]