In 1989, I started my banking career in the training department and launched the computer-based training (eLearning) function. The business problem the bank was solving was to find more efficient and effective ways to train the approximately 800 school leavers to become tellers and bank clerks. We effectively created a range of short learning programs, […]
Earlier this year, a colleague of mine introduced me to her partner, who is responsible for automation in a highly competitive product and service based business. My mind automatically went to “how do robots work in a product & service business?”. My mental model was manufacturing, where robots perform repetitive tasks predictably or to a […]
The application of all things technology has always been an interest of mine, both professionally and personally. So during Melbourne’s Stage 4 lock down, I decided to embark on some personal development and commenced the MIT Sloan Short Course on AI: Implications for Business Strategy. My interest is not only about the technology, but also […]