Aberdeen Group’s latest research report published in June 2014 titled, “Can You Drive Employee Experience and Engagement through Self-Service” examines the connection between HR ‘self-service’ delivery tools and employee satisfaction and engagement. The study revealed that 80% of the organisations surveyed believe HR service delivery is important to employee satisfaction and engagement. Half think that it’s one of the most important drivers and yet only 45% of companies reported having a process in place to measure it. Moreover, only 15% of companies indicated that HR service delivery was considered to be ‘very efficient’. This suggests that plenty of room for improvement still exists! The study also advocates that empowering employees by giving them greater control over their own information through HR self service, goes a long way to improving engagement, efficiency and accuracy.
Click here to access the full report.